If the below frequently asked questions don’t help, please get in touch and we will get back to you as soon as possible. Please provide your account email address and card number/s for all support enquiries.
Find your local Challenge
If you’re a registered member you can update your email address by logging into your account. Once logged in, click on 'My Profile' from the menu tab and scroll down to where your current email address is shown. Update your email address and click 'Change email'. This will trigger the email verification process so that we can verify your new email address.
If you haven't completed registration and need to update your email address, please get in touch and provide your card number and current email.
If you’ve forgotten your password or would like to reset it to something new, go to Account Sign in, enter your email address (the email address you registered with) and click on the ‘Reset password’ link, which will trigger the password reset process. You'll be sent a confirmation code to your email inbox and will need to enter the code onscreen along with your new password. Didn't receive the confirmation code? Check the email didn't go into your spam/junk/promotions folder.
Your My Challenge card is linked to your email address. If you lose your card, you can still accumulate points and rewards against your registered email account without the need to scan your card. All promotions are also run at overall account level, which is the email address you use when you sign up to My Challenge
You can check this by scanning your card at any participating Challenge store. Or by signing in to your My Challenge account.
This could be due to your email address not being verified, or the email address you were signed up with doesn't match what you are entering. Please get in touch with our Customer Support Team, providing your email address and card number.
If you decide to delete your My Challenge account, please get in touch providing your email address and My Challenge card number, and we will get back to you as soon as possible.
If you are unable to redeem your Points, this is likely because you haven't completed the account registration process. Only fully registered accounts can redeem Points for rewards.
You'll need to click the verification link in the email we sent to you when you signed up.
If you initially signed up in store, please complete registration by creating your online account using the email address you signed up with.
Just pick one up at your nearest participating Challenge store.
Scan the card in store and provide the cashier with your email address. You'll be able to receive an everyday fuel discount straight away and will also earn Points for your spend. You'll then receive a verification email to complete your registration and verify your email address. Click the verification link in the email and follow the on screen instructions.
To add or delete a card from your account, you will need to sign into your account first. You can manage and disable cards from here under the 'CARDS' area.
All cards are held at our stores, so please just pop into your nearest participating store and request a new one. The cashier can link your new card to the email address you signed up with and can remove any old cards that are no longer being used.
Yes, you can benefit from an everyday fuel discount as soon as you start the sign up process by providing your email address and scanning your new card. You will also earn Points straight away. However, your email address will need to be verified and registration complete before you can redeem your Points. Once done, you'll receive 500 bonus My Challenge Points.
Yes. You can have up to 10 My Challenge cards linked to the same email address.
If you have your receipt you can claim missing Points by getting in touch with us and providing your email address and card number.
Once you’ve earned enough Points to qualify for a $5 Donation, you can redeem your Points in store. Just let the cashier know you'd like to redeem your Points for the $5 Donation reward for your selected group. Our Community Groups can be viewed here.
Have a chat with your local participating Challenge retailer to see if they are taking on any new local community groups.
All our My Challenge Community Groups can be found listed on our website along with an update on the amount of funds they have received from the My Challenge Programme.
Our friendly Challenge staff will simply scan your card when you're in store and will apply the relevant fuel discount to your transaction. If you don't have your card on you, just let the cashier know your email address and they can search for your account.
A fuel discount is a cents per litre discount on eligible fuel purchases. Points are what you earn for all eligible purchases at participating Challenge stores, and can be redeemed for specified rewards when you reach the Points balance for that reward.
Standard card holders receive an everyday fuel discount of 6 cents per litre. SuperGold and Grey Power customers receive a minimum everyday fuel discount of 8 cents per litre (some South Island stores offer more). There is no minimum spend requirement, however the discount only applies to a maximum of 100 litres.
The maximum amount of fuel that qualifies for a My Challenge fuel discount is 100 litres.
At this stage stacking fuel discounts is not possible. However once you have earned enough Points you can redeem them for a $5 My Challenge fuel discount which can be used at the same time as redeeming your everyday fuel discount.
You can use your My Challenge fuel discount on Diesel, 91 and 95 fuel grades.
You'll earn 1 point for every $1 spent at any participating Challenge retailer.
Everyday fuel discounts do not expire, however Points expire after a 12 month period.
Like most rewards programmes, My Challenge Points expiry 12 months after the points were first issued. This is because reward programme points are considered a financial liability. However if you shopped with us in the preceding six-month period, your expired Points will automatically be reinstated and valid for a further 12 months.
These negative points are the points that relate to the discount given for fuel. It’s an accounting thing where the point of sale system has to give the full amount of points for the full transaction, and then the system removes the points issued for the discounted portion.
When you sign up to My Challenge you agree to give permission for Challenge to contact you about relevant promotions, however you can unsubscribe by clicking the unsubscribe link in any of our marketing emails, or by logging into your account.
You'll still receive the same programme benefits, however you won't hear from us directly about news or offers. You'll only hear about these when you're at your local participating Challenge retailer. This means you could miss out on hearing about boosted fuel discount offers which we run from time to time.
Log in to your My Challenge account and change your communication preferences. Or click on the unsubscribe link that will be at the bottom of the latest marketing email you received from us.
Please get in touch providing your email address and My Challenge card number, and we will get back to you as soon as possible
Unfortunately if you're paying with a Farmlands Card, Farm Source Card or any other type of fuel card you are not eligible to receive My Challenge programme benefits.
Yes you can earn Points and receive fuel discounts with these payment card types.